Customer satisfaction

comes first for us

We are proud to have been ranked #1 in the “Customer Satisfaction with Car Rental”
category by J.D. Power for 2 consecutive years

We were admired for our rapid and successful rise in Hertz service at the Hertz Worldwide Convention in Orlando, Florida, back in 1993.

In 1996, our company was ranked as the top Hertz franchisee in Central and Eastern Europe and the Middle East and received the title “Franchisee of the Year 1996”.

At the 2004 Hertz International Conference in Athens, we received a special award for the high quality of our services.

Every year we are awarded as the best car rental company in the Czech Republic in the TTG Czech Travel Awards.

In 2013, we were awarded together with Slovakia as the best developing “smaller” corporate country by Hertz International. Hertz Car Rental has long been one of the best car rental companies on the Czech and Slovak markets.

We are pleased that you are satisfied with our services …
… and if anything goes wrong, please tell us.

The service staff was excellent, very helpful and the rental check-in went incredibly fast. The vehicle was clean, almost new and bigger than we expected. This was particularly pleasing as it turned out that, given the number of our luggage, we really needed a big car”

“Friendly, fast vehicle pickup, super upgrade. Due to the corona crisis, all flights were cancelled. Rebooking for a one way trip and returning in Cologne was no problem. Very relaxed rebooking with hassle free return in Cologne. Thank you very much!”

“Easy to pick up the vehicle without waiting. Services included were exactly as per our online booking with payment on the spot. We were given clear information.”